Returns Policy

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Returns Policy

At Ricambi Appliance Spares, we place great importance on customer satisfaction. Our returns process aligns with the standards set by Australian Consumer Law.

  • Pre-Authorisation Required: Returns must be formally approved by us before being sent back. Items returned without prior consent will not be accepted.

  • Return Request Window: You must notify us of your intent to return an item within 14 days of receiving it.

  • Restocking Charge: A handling fee of 20% of the item's purchase price applies to all authorised returns.

  • Shipping Costs: Customers are responsible for covering return postage expenses.

  • Return Timeframe: After return approval, the item must arrive back to us within 7 days.

  • Assessment of Faulty Items: If you claim an item is defective, we reserve the right to seek a report from an independent, qualified technician before proceeding.

  • Item Condition Requirements: Returns will not be accepted if the product is used, damaged, or not in its original packaging. All returned items must be in resalable condition.

  • Electrical Products: Electrical circuit boards are not eligible for return under any circumstances. All electrical components must be installed by a licensed electrician. For electrical items claimed as faulty, we may request an official invoice showing installation details by a certified professional.

  • Refund Process: Refunds are issued within five business days after approval. Any financial charges we incur (such as banking fees) will be deducted from the refund total.

  • Change of Mind or Ordering Errors: If you're returning a product due to incorrect selection or a change of mind, you will need to return the item at your own cost.

  • USA Purchases: Orders shipped to the USA may be subject to tariffs or import taxes upon arrival. These charges are determined by U.S. Customs and are the sole responsibility of the recipient. If a delivery is refused due to these fees, a refund will only be issued if the items are returned to us at your expense.

To begin the return process, please log a ticket through our Resolution Centre.

If you have questions or need help, call us on 0417 263 297 or use our Contact Us page.